All sales are final once product has been delivered unless otherwise established by Event and Media Technologies, LLC. Contract or project may be cancelled at any time before approval of production and or deposit has been paid. If deposit has been paid and work has begun and a customer requests a cancellation of the project, Event and Media Technologies will decide how much of the project is refundable depending on timeline of production. If project is delivered within reasonable expectations and scope of work, sales are final. If payment is received by Credit or Debit Card, Event and Media Technologies may give refunds by way of check.